PRIVACY POLICY

Last updated: 2 November 2026

1. Introduction

Welcome to TripGuard ("we", "our", or "us").

At TripGuard, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, make a booking, contact us or use our services.

We process personal data in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Spanish data protection legislation.

By using our website or services, you acknowledge that you have read this Privacy Policy.

2. Data Controller

The entity responsible for processing your personal data is:

• Trading name: TripGuard Adventures

• Country: Spain/Czech Republic

• Email: tripguardco@gmail.com

• Website: https://tripguard.eu

For any questions regarding your personal data, you can contact us using the email address above.

4. Personal Data We Collect

Depending on how you interact with TripGuard, we may collect the following information:

Personal identification information

• Full name

• Email address

• Telephone number

• Country of residence

Booking information

• Selected activity or experience

• Preferred booking date and time

• Number of participants

• Hotel or accommodation details, where relevant

• Special booking requests

Payment information

• Deposit and payment status

• Transaction references

• Payment-related information required to manage your reservation

We do not intend to collect or store full credit or debit card details. Payments are processed through relevant third-party payment providers.

Communication information

• Messages sent through WhatsApp

• Emails and contact form submissions

• Customer enquiries and booking-related correspondence

Technical information

• IP address

• Browser and device information

• Website usage information

• Cookies and similar technologies, where permitted

5. How We Use Your Personal Data

We use your personal information for the following purposes:

• To process and manage activity reservations.

• To confirm bookings and communicate reservation details.

• To arrange activities with our local activity providers and partners.

• To process deposits and payments.

• To provide customer support.

• To communicate important changes, cancellations or weather-related updates.

• To improve our website and customer experience.

• To prevent fraudulent bookings and misuse of our services.

• To comply with applicable legal and accounting obligations.

We will only process your personal data where we have a valid legal basis under GDPR.

6. Legal Basis for Processing

We process personal data based on the following legal grounds:

Contractual necessity: Processing necessary to manage your booking, provide the requested services and communicate with you.

Legal obligations: Processing necessary to comply with applicable tax, accounting and other legal requirements.

Legitimate interests: Processing necessary for our legitimate business interests, such as improving our services, preventing fraud and managing customer enquiries, provided these interests do not override your fundamental rights.

Consent: Where required, we obtain your consent for marketing communications and non-essential cookies or similar tracking technologies.

You may withdraw your consent at any time.

7. Sharing Your Personal Data

To provide our services, we may share relevant personal information with trusted third parties.

These may include:

• Activity providers: Local companies responsible for delivering the booked activities. We share the information necessary to fulfil your reservation.

• Payment providers: Third-party payment services used to process deposits and transactions.

• Booking and communication platforms: Services used to manage enquiries, bookings and customer communications.

• Website and technology providers: Services that host and maintain our website and booking systems.

• Analytics and advertising providers: Where applicable and subject to the required consent.

We only share information that is reasonably necessary for the relevant purpose.

Third-party providers may process personal data under their own privacy policies and applicable data protection obligations.

We do not sell your personal data to third parties.

8. Third-Party Services

Our website and booking process may use third-party services, including:

• Framer – website hosting and infrastructure.

• Fillout – booking and contact forms.

• WhatsApp – customer communication.

• Google – website-related services and customer reviews.

• Payment providers – processing deposits and payments.

The use of these services may involve the processing of personal information by their respective providers.

Where third-party services process personal data on our behalf, appropriate data processing arrangements should be in place.

Please also review the privacy policies of the relevant third-party providers.

9. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this Privacy Policy.

Booking and transaction information may be retained for the periods required under applicable Spanish tax, accounting and legal regulations.

Customer communications are retained for as long as necessary to handle enquiries, bookings and potential disputes.

Where personal data is no longer required, it will be securely deleted or anonymised.

10. Your Data Protection Rights

Under GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you.

• Right to rectification: Request correction of inaccurate or incomplete information.

• Right to erasure: Request deletion of your personal data where legally applicable.

• Right to restriction: Request restriction of certain processing activities.

• Right to data portability: Request your data in a structured, commonly used format where applicable.

• Right to object: Object to certain types of processing.

• Right to withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at:

tripguardco@gmail.com

11. Cookies and Tracking Technologies

Our website may use cookies and similar technologies to improve functionality, analyse website traffic and support marketing activities.

Some cookies are strictly necessary for the operation of the website, while others may require your consent.

Where required, non-essential cookies will only be activated after you have provided your consent.

You can manage your cookie preferences through the cookie settings available on our website.

For more information, please refer to our Cookie Policy.

12. Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, misuse, alteration or disclosure.

However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

13. Children's Privacy

Our services are intended for adults making activity reservations.

We do not knowingly collect personal information directly from children without appropriate authorisation where required by applicable law.

Where a booking includes minors, relevant information may be provided by their parent or legal guardian when necessary for the activity reservation.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, business operations or legal requirements.

Any updates will be published on this page together with the revised update date.

15. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact us:

TripGuard

Website: https://tripguard.eu

Email:tripguardco@gmail.com

Thank you for choosing TripGuard.